As a Scheme Administrator, How much does this service cost me?
Much less than you think. Your current costs including printing, posting, envelopes answering queries and reprinting duplicate requests from Providers is +/- R7.89 (excl VAT) per month. We aim to save you around 30%, as well as taking care of all the queries.
Do I have to download ALL participating Scheme’s remittances even though I only need for a particular Scheme?
Remittances are available for you to download for all participating Schemes or individual Schemes.
How can i get a duplicate remittance?
You can down load a duplicate remittance from this website. It is one of the options available after you register with BI Solutions
How secure is the BI system?
The BI Solutions server is behind a secure firewall, which secures it from hackers and people trying to tamper with it. You may also connect to the system by using a secure SSL encrypted link through HTTPS. (https://www.bisolutions.co.za) This will ensure that as the data is transferred between our server and your computer is encrypted so that it cannot be pilfered off by other parties.
What is FTP?
FTP stands for (File-Transfer-Protocol), and is used to transfer files of data over the Internet between two systems. Typically this method of delivery would be selected if you look after a group of practices, and have one central point where all your remittances must be deliveres, such as in the case of an IPA or Hospital group.
What is HTML?
HTML stands for (Hyper-Text-Markup-Language), and is the basic language used by a web-browser and server when you browse the Internet. BI Solutions allows you to select this method of delivery, in which case no post or file is sent tou you, however you are able to login to the BI Solutions web-site at any time to view your remittances. With this method you may view and print out your remittances as many times as you wish, and will have access to the remittance on-line, even before BI Solutions sends out remittances with its standard remittance runs.
What methods of delivery may I choose from for my remittances?
BI Solutions caters for the following methods of delivery: Email, FTP, Switches, HTML, Fax, Post. BI Solutions however strongly recommends that you choose an electronic method, such as: email, FTP, HTML, or Switching. By using an electronic method, BI Solutions is able to greatly improve the quality of service whilst reduce the time taken for you to receive your remittance. BI Solutions will also be phasing out Post and Fax in the future.
Where can I get an e-mail address from?
e-mail addresses are allocated to you when you have an Internet subscription with an ISP (Internet-Service-Provider). In some cases, your software vendor supplies you with Internet access, so be sure to consult with your software vendor first on this, otherwise contact your ISP for your email details.